Refund & Return Policy

Effective Date: 05/10/2024

At Pride 3D, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return and refund policy outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Items must be returned within 7 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• A valid receipt or proof of purchase must be provided.

2. Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized products.
• Products that have been opened or used.
• Digital products or services rendered.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@pride3d or +91 63799 87965 to request a return authorization.
2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.
3. Return Authorization: Once approved, you will receive a return authorization number and further instructions on how to return the item.
4. Packaging: Securely package the item to prevent damage during return shipping.

4. Shipping Costs for Returns

• Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.

5. Refund Process

Upon receipt of your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 15 days. The refund will be credited to your original method of payment.

6. Partial Refunds

In some cases, we may issue partial refunds if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

7. Exchanges

If you need to exchange an item for the same item or a different product, please contact us at info@pride3d. Depending on your location, the time it may take for your exchanged product to reach you may vary.

8. Late or Missing Refunds

If you haven’t received a refund after the processing time, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us:

Pride 3D

Phone: +91 63799 87965

Email: info@pride3d

Address: Magic Square, 402, Dwarkadish Road, off Poddar Road, Malad, Malad (E, Mumbai, Maharashtra 400097